Terms and Conditions
Welcome to Dexe India (“Dexe,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your access to and use of the Dexe India website, including the purchase of our hair-care, hair-color, hair-fiber, root-cover-up, and related products.
By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the website.
1. About Dexe India
Dexe India provides hair-care and cosmetic products through its website, including, but not limited to:
- Hair Building Fibers – Black / Brown
- Root Cover Up – Black / Brown
- Argan Speedy Color Shampoo – Natural Black / Dark Brown
- Foam Bubble Color Shampoo – Dark Brown
- Color Shampoo – Natural Black
- Anti Hair Lotion
- Anti Hair Loss Shampoo
Product availability, packaging, shades, sizes, ingredients, and specifications may change from time to time.
2. Eligibility
By using this website or placing an order, you confirm that:
- You are legally capable of entering into a binding agreement under applicable Indian law.
- The information provided by you during registration or checkout is accurate and complete.
- You will use the website and products only for lawful purposes.
If you are purchasing on behalf of another person or entity, you represent that you have the authority to do so.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, shades, ingredients, and other information displayed on the website are accurate and up to date.
However:
- Actual product color or appearance may vary depending on your device, screen settings, lighting, hair condition, and other factors.
- Packaging and labeling may change without prior notice.
- Product images are for representation purposes and may not exactly match the product received.
- Minor variations in color, texture, fragrance, or packaging do not necessarily constitute a product defect.
We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.
4. Hair Color and Cosmetic Products
Hair-color and related products should be used strictly according to the instructions, warnings, precautions, and usage directions provided on the product packaging.
Before using a hair-color product, customers should carefully read the product instructions and perform any recommended patch/skin sensitivity test in accordance with the product labeling.
Customers should discontinue use and seek appropriate medical advice if they experience a severe or persistent adverse reaction.
Dexe does not guarantee that every product will produce the same result for every individual. Results may vary depending on hair type, existing hair color, hair condition, previous chemical treatments, application method, and other individual factors.
Unless expressly stated otherwise on the product packaging, our products should not be considered medical treatments or cures for medical conditions.
5. Hair-Loss and Hair-Care Products
Products described as “Anti Hair Lotion” or “Anti Hair Loss Shampoo” are cosmetic/hair-care products and should be used according to their packaging instructions.
Individual results may vary. Dexe does not guarantee a specific amount, speed, or duration of hair growth, reduction in hair fall, or other particular result unless expressly stated and legally applicable.
Product information on the website should not be considered medical advice, diagnosis, or treatment.
If you have a medical condition, scalp disorder, severe or sudden hair loss, or are concerned about an adverse reaction, you should consult a qualified healthcare professional.
6. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
After receiving your order, we may send an order confirmation by email, SMS, WhatsApp, or other available communication channels. An order confirmation does not necessarily mean that the order has been finally accepted.
We reserve the right to cancel or decline an order in circumstances including, but not limited to:
- Product unavailability
- Pricing or listing errors
- Incorrect product information
- Suspected fraudulent or unauthorized transactions
- Incorrect or incomplete customer information
- Delivery limitations
- Other circumstances permitted under applicable law
If an order is cancelled after payment has been received, the applicable amount will be refunded in accordance with our refund policy.
7. Pricing
Prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
We reserve the right to change product prices at any time. A price change will not affect an order that has already been accepted, except where permitted by applicable law or where an obvious pricing or technical error has occurred.
Applicable taxes, shipping charges, discounts, or other charges will be displayed during the checkout process where applicable.
8. Payment
Payments may be processed through third-party payment gateways and other payment methods made available on the website.
By submitting payment information, you represent that you are authorized to use the selected payment method.
Dexe does not knowingly retain complete payment-card information where such information is processed directly by third-party payment providers.
Payment transactions may be subject to the terms, conditions, and privacy policies of the relevant payment service provider.
9. Shipping and Delivery
We will make reasonable efforts to dispatch and deliver orders within the estimated delivery period displayed on the website or communicated to you.
Delivery timelines are estimates and may be affected by circumstances outside our reasonable control, including:
- Courier or logistics delays
- Weather conditions
- Natural disasters
- Government restrictions
- Strikes or transportation disruptions
- Incorrect or incomplete delivery information
- Other unforeseen circumstances
Customers are responsible for providing accurate delivery information.
Once an order has been dispatched, tracking information may be provided where available.
10. Inspection Upon Delivery
Customers should inspect the package at the time of delivery where reasonably possible.
If a package appears visibly damaged, tampered with, leaking, or materially different from the order, customers should document the condition, including photographs or video where appropriate, and contact our customer-support team as soon as possible.
Claims may be subject to verification.
11. Returns, Refunds and Exchanges
Returns, refunds, replacements, and exchanges are governed by our Refund & Return Policy, which forms part of these Terms.
Due to the nature of personal-care, cosmetic, hair-color, and hygiene products, certain opened or used products may not be eligible for return or exchange, subject to applicable consumer law.
Products that are damaged, defective, incorrect, or otherwise eligible for replacement under applicable law may be handled in accordance with our return/refund policy.
Where a return is approved, the product may be required to meet applicable return conditions, including being unused, unopened, and accompanied by the original packaging and order details, where applicable.
Nothing in this section is intended to restrict any rights available to consumers under applicable law.
12. Promotional Offers and Discounts
From time to time, Dexe may offer promotional codes, discounts, bundles, free products, or other promotional offers.
Unless otherwise specified:
- Promotions may have limited validity periods.
- Some products may be excluded from promotions.
- Promotional offers may not be combined.
- Each promotion may be subject to additional terms.
- Dexe reserves the right to withdraw or modify a promotion, subject to applicable law.
13. Website Use
You agree not to:
- Use the website for any unlawful purpose.
- Attempt to gain unauthorized access to the website or its systems.
- Interfere with the operation or security of the website.
- Upload malicious code, viruses, or harmful material.
- Copy, reproduce, modify, distribute, or commercially exploit website content without authorization.
- Use automated systems to scrape or collect website content without our permission.
- Misrepresent your identity or provide false information.
We reserve the right to restrict or terminate access to the website where reasonably necessary and permitted by law.
14. Intellectual Property
All content appearing on the website, including but not limited to:
- Dexe name and branding
- Logos
- Product names
- Product images
- Photographs
- Graphics
- Text
- Product descriptions
- Website design
- Videos
- Promotional material
is owned by or licensed to Dexe India and is protected by applicable intellectual-property laws.
You may not reproduce, modify, publish, distribute, transmit, sell, or commercially exploit website content without prior written permission, except as permitted by applicable law.
15. User Reviews and Content
If the website allows customers to submit reviews, photographs, comments, testimonials, or other content, you agree that the content you submit:
- Is truthful to the best of your knowledge.
- Does not infringe another person's rights.
- Does not contain unlawful, defamatory, abusive, obscene, misleading, or fraudulent material.
- Does not contain malicious software or harmful code.
- Does not impersonate another person or organization.
By submitting content, you grant Dexe a non-exclusive, royalty-free, worldwide license to use, reproduce, display, publish, adapt, and distribute that content for lawful business, marketing, promotional, and website-related purposes, subject to applicable law.
We reserve the right to remove content that violates these Terms or applicable law.
16. Third-Party Links and Services
Our website may contain links to third-party websites, payment providers, delivery services, social-media platforms, or other services.
Dexe is not responsible for the content, security, availability, policies, or practices of third-party websites or services.
Your use of third-party services may be subject to their respective terms and privacy policies.
17. Privacy
Your use of the website is also governed by our Privacy Policy.
We may collect and process information necessary to operate the website, process orders, provide customer support, facilitate delivery and payment, and otherwise provide our services, subject to applicable law and our Privacy Policy.
18. Disclaimer
To the maximum extent permitted by applicable law, the website and its content are provided on an “as available” basis.
We make reasonable efforts to maintain accurate information and reliable website operation, but we do not guarantee that:
- The website will always be available or uninterrupted.
- Website content will always be completely accurate or error-free.
- The website will be free from technical issues or harmful components.
- Products will produce identical results for every customer.
Nothing in these Terms excludes or limits any consumer rights or legal protections that cannot lawfully be excluded or limited.
19. Limitation of Liability
To the maximum extent permitted by applicable law, Dexe will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or products.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including applicable consumer-protection laws.
Where liability can legally be limited, Dexe's liability will be limited to the extent permitted by applicable law.
20. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Dexe India, its affiliates, officers, employees, agents, and service providers from claims, losses, liabilities, damages, costs, or expenses arising from:
- Your breach of these Terms;
- Your unlawful use of the website;
- Your violation of another person's rights; or
- Your misuse of our products contrary to their instructions or warnings.
This provision will apply only to the extent permitted by applicable law.
21. Force Majeure
Dexe will not be responsible for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, acts of government, war, civil disturbance, epidemics, transportation disruptions, strikes, technical failures, or failures of third-party service providers.
22. Changes to These Terms
We may update these Terms from time to time.
The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
23. Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable consumer-protection laws and any mandatory jurisdiction available to a consumer, disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the competent courts at [Insert City, State, India].
Nothing in these Terms is intended to deprive a consumer of any mandatory legal rights or remedies available under applicable law.
24. Consumer Rights
Nothing in these Terms is intended to exclude, restrict, or waive any rights or remedies that cannot legally be excluded, restricted, or waived under applicable Indian law.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
25. Contact Us
If you have questions regarding these Terms, your order, or our products, please contact us:
Dexe India
Email: admin@dexeindia.com
Phone: +91 7052915004
Customer Support Hours: Monday to Saturday - 10 am - 6 pm